If you want help, it’s time to pay up.
If you need help with your Twitter account these days, too bad — ever since Elon Musk fired customer support set up the social media website’s support email to auto reply with a poop emoji, it’s safe to say you won’t be getting any.
Musk’s move seemed immature at best, although since the billionaire purchased Twitter there’s been a lot of happenings that have raised eyebrows.
But now another major social media company is following Musk’s lead. Meta’s (META) – Get Free Report layoffs have been a long bloody process, beginning in 2022 and going on into 2023 with 21,000 jobs affected.
According to a new report from CNBC, those layoffs included employees in customer experience, client support, and communities. In an interview, Instagram influencer Katya Karlov told CNBC that she was was unable to get help from Meta when scammers stole her profile and posted photos to her 250,000 followers.
Other interviewees cited a range of problems they also encountered, from typical software bugs to being locked out of Facebook groups they ran. Many of the issues also had negative impacts on influencers involved in partnerships with brands, affecting their livelihoods.
Meta also followed Twitter’s lead in Feb. by announcing Meta Verified accounts for Facebook and Instagram users, which in addition to providing the coveted checkmarks that were once awarded for free to prominent users.
According to CEO Mark Zuckerberg, “verified users will receive more protection against impersonating accounts, increased visibility in areas such as search and recommendations, and more direct access to customer support.” The Verified subscription costs $11.99 a month on web and $14.99 on iOS.